grievance process

grievance processif you have feel you have been treated unjustly by any of the staff at imfcss, please follow this process to try & resolve the situation:

 

step 1: speak with your imfcss worker to try and resolve your concern; if you feel uncomfortable speaking with your worker directly, please go to the next step

step 2: if you have been unable to resolve your concern directly with your worker, we encourage you to file a formal complaint in writing – please address this correspondence to ‘Island Métis Family & Community Services Society’

imfcss will strive to respond to your concern within 15 days of receiving your written correspondence


your concern will be addressed as follows:

 

if the complaint pertains to a family support worker, cultural liaison, or contract staff:

1. the team leader will receive the correspondence
2. the team leader will make every effort to work out a resolution
3. if the team leader is not able to resolve the concerns, the correspondence will be forwarded to the executive director within a further 15 days

if the complaint pertains to administration staff or the team leader:

1. the executive director will receive the complaint
2. the executive director will make every effort to work out a resolution

if the complaint pertains to the executive director:

1. please direct your written correspondence to the ‘Chair, Board of Directors, Island Métis Family & Community Services Society’


 

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